GCSE e-Commerce Questionnaire

To support a local Skipton Girls High School Year 11 student with her Business GCSE studies I am asking all BeeCosy customers to please complete the following questionnaire covering your experience and views of BeeCosy's e-commerce activities.

The questionnaire has been devised by Milly Waterworth a GCSE student and the results will be used in her studies and to help improve the BeeCosy website.

All answers are optional and can be made anonymously if preferred.

Gender
Age
Overall, How satisfied are you with the e-commerce services offered by the business?
How likely are you to recommend the BeeCosy website to a friend, family member or colleague?
Would you be more likely to recommend the BeeCosy website if the website was improved
Do you think the BeeCosy website is better than other websites that sell beekeeping items in terms of the following areas?
Do you think the BeeCosy website is better than other websites that sell beekeeping items in terms of the following areas?
Overall organisation / navigation
Clarity of product information
Ease of ordering process
Ease of finding how to contact us
Customer service
How useful is email to communicate with BeeCosy?
How promptly does BeeCosy respond to email enquiries?
Would you be more likely to purchase using e-commerce if it was made easier?
Do you think BeeCosy would be more successful if they used social media more?
Do you think BeeCosy's Facebook page is effective?
Do you think BeeCosy's Twitter page is effective?
Do you think BeeCosy would be more succesful if they used online advertising?
Do you think electronic payments are useful?
Do you think that text messaging services would be effective?